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FREQUENTLY ASKED QUESTIONS

Your peace of mind is our number one priority.

At True Neighbor we always stand on the side of truth and transparency. We believe sharing information empowers you to make decisions with clarity and confidence. You can always expect a no-nonsense experience, with authenticity from start to finish.

FAQ

The Answers You Need

We’ll do our best to help any distressed homeowner regardless of their financial situation.

I am in financial difficulty. Can True Neighbor help?

We’ll handle any sensitive situation with the utmost respect for all parties involved. We help distressed home sellers regardless of your personal situation and information is always kept completely confidential.

I have a sensitive family situation. How will this be handled?

We will work with each homeowner to figure out the best home selling solution. If your home is better suited for light repairs and a traditional sale, we can help.

My home is in need of only light repairs. Would True Neighbor still be interested?

We can make you an offer on your home in any condition.

What if my home is in bad condition?

We will donate all usable items to the charity of your choice.

What will happen with my belongings that I cannot move?

We'll do our best to help any homeowner in regardless of their financial situation.

I am in financial difficulty. Can True Neighbor help?

We work with out-of-state sellers on all types of properties.

What if I live out of state?

Your personal situations are always kept completely confidential. We'll handle any sensitive situation with the utmost respect for all parties involved.

I have a sensitive family situation. How will this be handled?

All initial consultations, home visits and offers are completely free of charge.

What will this cost me?

The initial consultation can vary as we enjoy spending the appropriate amount of time to get to know you and your personal situation. During this visit we will also perform a walk through of the property and assess the condition. We will then review and present you your options within 24 hours of this initial visit.

How long is the process?

For time sensitive situations, we can close very quickly. For all others we can close on your schedule.

How long until closing?

We work only with licensed contractors and industry professionals. We source our help locally within the neighborhood whenever possible. Rest assured your home will be taken care of.

Who will be working on my home?

Absolutely! We stand behind our remodels and take pride in our work. We encourage you to tour the home when completed. Many clients come back for a tour, often times with extended family to reminisce.

Can I see the property when it is completed?

Our title professionals can come to you anywhere and you can pre-sign all of your closing documents.

I have a busy work schedule for the closing. Is there anything we can do?

Contact us today to get started